{wtf airlines?} China Southern Air FAQs

I was trying to book some intra-China flights on the web and found a lot of pitfalls and language barriers. For example, I happened upon this page entitled “Common Questions” on the China Southern Airlines page. Questions 1,2, 3, 5, 6, and 7 seem OK but check out #4.

4、I live in Guangzhou and my friend is returning from Canada. He will fly to Wuhan from Beijing Capital Airport. Can I make online reservation ticket for him when he arrives in Beijing and can pick up his ticket?

5、What is valid identification document?

6、How do I find out which airport in Shanghai my flight will arrive?

7、Why can’t more than six people make an online reservation in one order

WTF!?!?!